What is EternalGoodbye.com and how does it work?
EternalGoodbye.com is an online platform where you can write and store a message for your loved ones. Each message has a unique ID, which must be provided to the recipient. After entering the ID and answering a security question, the recipient can access the message.
Who is this service for?
This service is for anyone who wants to leave an important message for their loved ones in case of an unexpected event.
Can I write a message for anyone?
Yes, you can write a message for anyone to whom you provide their unique message ID.
How is it ensured that my message will be delivered to my loved ones?
Each message has a unique ID that the recipient must enter on our website to access it. Since we do not store personal data or contact information, you can choose how the ID is passed on.
There are three ways to ensure your message is delivered at the right moment:
Write down the message IDs with the recipients’ names and keep the list somewhere your loved ones will find after your passing – such as with important documents.
Share the ID directly with the recipient in advance, if you trust them not to access it prematurely.
Use the “Still Alive” feature, which automatically sends your message when no response is received within your chosen check-in interval.
Each method offers a different level of control – choose the one that best suits your needs.
How do I create an account?
Simply register for free on EternalGoodbye.com using your email and create a password. Once your email is verified, you can start writing messages.
Do I have to pay for registration?
No, registration is free. In the free plan, you can write one message with a maximum of 1,500 characters and no photo gallery. To write additional messages or add a photo gallery, you need to purchase a paid plan.
How can I write my first message?
After logging into your account, click on ‘My Message,’ write your text, and save it. You set a security question that the recipient must answer correctly to view the message.
Can I edit or delete a message after writing it?
Yes, as long as your account is active, you can edit or delete messages at any time.
What if I change my mind and don’t want the message to be delivered?
You can delete the message at any time, preventing the recipient from accessing it.
What membership levels are available and how much do they cost?
🔓 Free Plan
1 message | 1,500 characters | No gallery | Free
💬 Trio Plan
3 messages | Unlimited text | No gallery | + Still Alive | $1.99 (one-time payment)
📦 Multi Messages
Up to 20 messages | Unlimited text | Gallery per message | + Still Alive | $4.99 (one-time payment)
What happens if I stop paying?
Payment is one-time, so there is no subscription. Once you pay, your messages will be stored permanently.
How will the recipient view my message?
The recipient can access the message by entering the message ID on EternalGoodbye.com/get-message/ and correctly answering the security question you set when writing the message.
Can the recipient read the message before I pass away?
Yes, if they have the message ID and know the correct answer to the security question, they can access it anytime. Therefore, it’s essential to think carefully about whom you share the ID with.
Can I schedule multiple messages for different people?
Yes! With the Trio Plan, you can write up to 3 unique messages, each for a different person.
With the Multi Messages Plan, you can write and manage up to 20 messages, each assigned to a specific recipient.
Can the recipient reply to the message?
No, the message is one-way and only serves as a final communication. The recipient cannot respond back.
Are my messages private and secure?
Yes, your messages are encrypted and only accessible to the recipients who have the correct message ID and security answer.
Who can see my messages?
Only the people you have given the message ID to, and only if they correctly answer the security question.
How do you protect my data?
We do not store any personal information except for your email. All messages are encrypted, and no one else has access to them.
What happens to my account when I pass away?
Since we do not track user activity, your account will automatically be deleted 100 years after its creation.
I forgot my password. What should I do?
Click on ‘Forgot Password’ on the login page and follow the instructions to reset your password.
I can’t log into my account. How can I fix this?
Try resetting your password or contact support for assistance.
How do I change the email address associated with my profile?
Go to your account settings and update your email. You will then be required to verify the new address.
Do you have a mobile app?
We do not have a mobile app, but our website is fully optimized for mobile devices.
How can I delete my account?
In your account settings, you will find the option to ‘Delete Account.’ This will remove all your data, including messages.
How can I request a refund?
Due to the nature of the service, payments are non-refundable. However, if you experience an issue, please contact our support team.
Do you support different payment methods?
Yes, we accept payments via Stripe, which includes most major credit cards.
Can I gift a membership to someone else?
No, memberships cannot be gifted to others.
What happens if the recipient only has the message ID but does not know the answer to the security question?
If the recipient knows only the message ID but not the answer to the security question, they will not be able to access the message.
